“AI is already having and will have a major impact on State operations in the future”, recalls César Pestana, president of the Public Administration Shared Services Entity
“In the case specifically of IRN, we are improving online services, providing chatbots and automation in providing services to citizens”, explains Jorge da Ponte, vice-president of the Institute of Registries and Notaries
“Artificial intelligence has the potential to bring great benefits to public services, services provided to citizens”, says Lino Santos, coordinator of the National Cybersecurity Center
“There is a regulation that came into force very recently and we are, naturally, very committed to ensuring its compliance”, says Margarida Balseiro Lopes, Minister of Youth and Modernization
“I think that Portuguese public administration has changed a lot and we have examples from the past that show that the future is within our reach”, believes Maria Manuel Leitão Marques, professor at the Faculty of Economics of the University of Coimbra and permanent researcher at the Study Center Social Studies at the University of Coimbra
“The potential universe of possibilities has expanded significantly”, says Miguel Agrochão, member of the National Institute of Administration
“I believe that anything that involves excessive legislation is a bad sign”, argues Miguel Amado, partner and leader of the EY public sector area
“We are using AI to reduce the risk of incorrect benefits being awarded”, explains Sérgio Carvalho, president of the board of directors of the Social Security Informatics Institute
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